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Alwell Ltd. Privacy Notice

Our contact details

Name: Alwell Ltd.

Address: Alwell House, Newpool Road, ST8 6NS

Phone Number: 01782 405744

E-mail: dpo@alwell.co.uk

Website: www.alwell.co.uk

 

The type of personal information we collect

We currently collect and process the following information:

• Personal information (such as name, email address and contact numbers)

• Customers may at times send personal information regarding Staff or Pupils to Alwell Ltd. for manipulation or transmission this could include names, email addresses, Employee numbers, photos, etc.

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

• To provide quotes for services

• For invoicing purposes and contract management

• To provide IT services

We use the information that you have given us in order to

• Issue invoices

• Manage your contract

• Provide IT services

We do not share your information with any 3rd Parties.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

• We have a contractual obligation

• We have a legitimate interest

How we store your personal information

Your information is securely stored electronically in Office 365 and any applications required in order to fulfil our contract for example accountancy applications/helpdesk services.

We keep customer information for 6 years. Once this time has elapsed all data will be deleted.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

If you wish to make a request, please do so in writing by emailing dpo@alwell.co.uk

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at dpo@alwell.co.uk.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk